What Happens in a Mediation Consultation?

What Happens in a Mediation Consultation?

Short answer: A mediation consultation is a brief, general conversation about the neutral remote process, whether participation appears voluntary, and whether the topic may be within the practice’s professional scope. It is not legal advice, legal analysis, or representation.

What the call can cover

  • A high-level explanation of the neutral online process.
  • The difference between process facilitation and legal representation.
  • Whether the participants are both interested in a voluntary conversation.
  • General questions about how online sessions are organized.
  • The next step, if any, for checking suitability and professional scope.

What the call does not include

The mediator does not use a consultation to determine legal rights, obligations, remedies, or a legal forum. The mediator does not recommend a legal outcome or provide advice to either participant.

What not to send

Please do not send confidential information, financial records, or a detailed narrative of a dispute before or through the website. Contacting the practice does not create an attorney-client relationship, a mediator-client relationship, or any representation relationship.

When a consultation may not be appropriate

Use of a neutral process may not be appropriate where there are concerns about safety, coercion, abuse, an inability to participate freely, or an urgent need for protection. This practice does not assess emergencies or provide crisis assistance through this website.

After the call

The practice may determine that no engagement is appropriate, that more process information is needed, or that the topic is outside its confirmed professional scope. Before acting on any decision or written document, each participant should obtain independent advice from a lawyer qualified in every relevant jurisdiction.

Prepared by Heidi Cochrane, Founder and Principal Mediator
Learn more about Heidi Cochrane
Last reviewed: September 29, 2026

Mediation Information Request

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